Frequently Asked Questions

1. How do I register to test?

To register and schedule for testing, go to: https://www.provexam.com/register

You may also call or text us at (801) 733-4455. More information about registering is provided in the Registration section below.

2. Where can I test?

You may test at any one of Prov’s testing centers. Locations are provided in the Testing Site Locations section below.

3. How much does it cost?

The Utah Chemical Hair Services Integrated Competency Assessment (ICA) costs $105 for the assessment.

4. When do I get my test results?

You will receive your unofficial assessment results by email within minutes of completing your exam. All official results will be sent to the State within 3 days following the assessment.

5. What is on the test?

Assessment information is provided in the Assessment Descriptions section of this bulletin.

General Testing Information

The Utah Division of Professional Licensing (DOPL) has contracted with Prov, Inc. to administer the Utah Chemical Hair Services Integrated Competency Assessment (ICA).

The purpose of this bulletin is to provide you with information about taking your permit assessment with the State of Utah.

Prov is not authorized to make the determination of which assessment candidates must take. If a candidate is unsure which assessment is needed for their profession, the candidate must resolve this question prior to scheduling. If candidates have questions regarding which exam(s) to take, please check with your school, or review the information found on the DOPL website.

Examination Categories and Cost

Candidates seeking a Permit in the State of Utah must successfully complete the Integrated Competency Assessment. This single assessment evaluates both knowledge and applied skill, which are intertwined throughout the testing process.

The total cost for the assessment is $105 per attempt, whether you are testing for the first time or if you are retaking the examination.

How to Register and Schedule

Testing with Prov

Your Integrated Competency Assessment (ICA) will be administered by computer at one of Prov’s testing centers but includes a physical demonstration of skills as part of the assessment. Prov’s testing system is easy to use and requires no specific computer experience to complete the assessment.

Watch a demonstration video of Prov’s testing system

Prior to Registration

All candidates must create a UtahID before registering for their examination. The same email address must be used when:

Creating the UtahID account
Registering for the examination with Prov
Submitting the permit application with the Division of Professional Licensing (DOPL)

Using different email addresses will prevent examination scores from linking to the candidate’s UtahID account and application record. This will cause delays in processing the permit application.

Candidates are strongly encouraged to use a personal email address when creating their UtahID account. Do not use a work or school email address, as this email will remain the primary point of contact with the Division throughout your career, including permit renewal notices and other important communications.

Please see “Proof of Identity” section for more information on acceptable forms of ID.

Where to Take Your Exam in Utah

Prov has established four (4) testing centers in Utah where you may take your Utah Permit ICA. Locations are provided in the Testing Site Locations section below.

Online Registration Steps

Go to https://provexam.com/ or call the Prov Call Center to complete the registration process if preferred.
Click “Schedule a Test”
Click “Self Registration” under “Self Registration”

Self-registration prompt

Use the Dropdown menu under “Select Certifying Body”, and select: UT Cosmetology
Under “Select a License/certificate”, choose Utah Chemical Hair Services ICA, then press “Next”
Experience Requirement: Select “Yes” if you are qualified for this test
Select the school you attended, scroll to the bottom of the page and click “Submit”
Enter your information exactly as it appears on your government issued ID into the fields that are provided.

Name (First, Middle and Last)
Street address
City, State, Postal Code

Additionally, please provide the following:

Social Security number
- Using a social security number that is not yours is federal fraud
Email Address (same as used to create your Utah ID)
Telephone Number
Birthdate

Then select the button labeled “SAVE CHANGES”

Scheduling Your Exam Online

Select a Date, Time, and Location for your assessment by selecting the link labeled “Find a suitable time and venue”
Select a convenient test site by scrolling down to see all available test sites. Prov’s scheduling system will search for the closest testing centers to the address you entered. Select the SCHEDULE hyperlink to check the calendar for a specific testing center.
Select a date and time from the calendar
If you want to schedule a second assessment, select the “Schedule Another Test” button
Proceed to payment with electronic payment or coupon code, if provided by your school

If you have any problems with online scheduling, you may call or text Prov at (801) 733-4455.

Scheduling by Phone

To schedule an assessment by phone, you may call or text Prov at (801) 733-4455 or send an email to support@provexam.com.

Prov scheduling staff is available 6:00 AM through 10:00 PM MT, Monday through Friday.

Candidates should be prepared to provide the Prov scheduling staff with their full name (first, middle, last), social security number and their address. Once registered in the database, Prov staff will search for the next available testing date and time. Once candidates are scheduled, Prov staff will email them information regarding their assessment schedule.

Policies

Cancel/Rescheduling Policy

You can reschedule or cancel your testing appointment online for free if you do so at least three (3) days before your ICA date. If you miss your appointment or fail to reschedule or cancel by these deadlines, you will forfeit your exam fee.

Emergency Situation Policy

If you are unable to attend your scheduled assessment due to an emergency, you must provide written documentation to Prov for review.

You may call or text Prov at (801) 733-4455 or send an email to support@provexam.com.

If approved, you will be notified and provided with authorization to reschedule your assessment.

Preparing for Your Exams

The Cosmetology and Associated Professions’ exams utilized in Utah are designed to test what you should know and can demonstrate in your specific Cosmetology/Barbering and related fields industries.

Kit and Supply Information

Candidates must bring all needed supplies and cannot borrow anything during the ICA. Suggested supplies are included in this Candidate Information Bulletin (CIB).

Barbers and Cosmetologists: Mannequin heads MUST be a full-size head; “minikin” or “junior” mannequin heads are NOT permitted.
Cosmetologists: Thermal curling is demonstrated with a cold thermal curling iron.
Electrologist: A live model is required for the ICA. The model must be 18 years of age or older and present a government issued photo ID at the time of check-in.
Kits must be no larger than 30 inches by 30 inches. Kits, bags etc. must fit completely under the candidate’s work area.
Tripods may be used but must be within the candidate’s immediate work area (close to or up against workstation).
Disinfectants must be disinfecting wipes; sanitizers and all other products must be non-aerosol.

Mannequin Information

Please Note: All assessments are performed using Mannequins, except where noted. Live models will not be accepted. You are required to bring all necessary materials for your assessment.

Mannequin heads MUST be a full-size head, “minikin” or “junior” mannequin heads are NOT permitted.

Exam Description

The Utah Chemical Hair Services ICA combines knowledge and hands-on competency in a single integrated assessment. The following is an outline of the content areas covered and the approximate target representation of these areas on the exam.

Content Area	Percent of Exam
Professional ethics	1
Implements, tools, and equipment for chemical hair services	1
Analysis of the hair and scalp	10
Diseases and disorders of the hair and scalp, and prevention	10
Personal, client, and shop safety	6
Coloring	20
Bleaching	22
Permanent or “perm” waving	21
Chemical relaxers	11
Law and rule	2

There are 88 tasks and 36 multiple-choice questions included within the ICA, with 6 unscored questions for research purposes. Total scored points are 119.

PRE-SERVICE MULTIPLE CHOICE INSTRUCTIONS (12 minutes)
CHEMICAL SERVICES PREPARATION (15 minutes)
CHEMICAL WAVING (15 minutes plus individually examined portion)
NO BASE RELAXER APPLICATION (10 minutes)
HIGHLIGHT WITH FOILS APPLICATION (10 minutes plus individually examined portion)
HAIR COLOR APPLICATION (10 minutes)
WORK AREA CLEANUP (10 minutes)
CHEMICAL SERVICES AND WORK AREA CLEANUP MULTIPLE CHOICE INSTRUCTIONS (12 minutes)
BLOOD EXPOSURE PROCEDURE (5 minutes)
OTHER SERVICES AND PROCEDURES MULTIPLE CHOICE INSTRUCTIONS (12 minutes)

Domain Details

The following outlines the scope of content covered by the Utah Chemical Hair Services Assessment.

Proctor–Verbal Instructions: Read to all candidates: “Please go to your assigned station and do nothing until instructed by the Proctor.”

1. PRE-SERVICE MULTIPLE CHOICE INSTRUCTIONS (12 minutes)

Instructions:

“We will begin the Pre-Service Multiple Choice portion.

Please answer Questions 1-12 on your tablet.

Do not answer any further questions.

If you finish before the time goes off, do not close the browser and do not end the exam.

Please place the tablet on the front corner of the work station, remain quiet, and wait for the next instructions.

Ill repeat the instructions.

12 minutes for the multiple choice portion starts now.

Please begin.”

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; we will proceed.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; we will proceed.”

2. CHEMICAL SERVICES PREPARATION (15 minutes)

Instructions:

“We will begin the Chemical Services Preparation section.

The Skills portion is 15 minutes with a warning when 5 minutes remain.

Please prepare your work area, set up general supplies, and prepare your client for chemical services.

You should also set up the supplies that are needed to demonstrate:

- Chemical Wave Using a Basic Wrap,

- Virgin Hair Relaxer Application,

- Virgin Highlighting Using Foils, and

- Hair Color Retouch Drape the client for chemical services.

Section the hair into four panels with a middle mohawk divided into front and back sections and two side sections.

Ill repeat the instructions.

15 minutes for work area preparation, supplies set up, and client preparation starts now.

Please begin.”

You will be examined on the following skills and actions:
1. Disinfects all work areas completely excluding the iPad device
2. Wears glove(s) on hand using disinfectant wipe
3. Uses disinfectant in original manufacturer’s container with orginal label in English
4. Disinfectant label must indicate EPA-registered, bactericidal, fungicidal, and virucidal
5. Products labeled by the candidate must be in only English
6. Uses hand sanitizer that has the manufacturer’s label in English
7. Drapes client for chemical services using correct combination of appropriate barrier(s) and drape type
8. Resolves spills or tripping hazards on the floor immediately
9. Follows infection control procedures
10. Uses correct, labeled containers for ‘items to be disinfected’, ‘soiled linens’, and ‘trash’

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; we will proceed.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; we will proceed.”

3. CHEMICAL WAVING (15 minutes plus individually examined portion)

Instructions:

“We will begin the Chemical Wave service.

The Skills portion has variable timing.

This portion will be examined in 2 parts.

Part 1, demonstrate a chemical wave with a basic wrap which includes

- wetting the hair,

- creating a row of at least 4 white rods on a side section, and

- adding a second row of at least 4 white rods next to the first row The chemical wave part is 15 minutes with a warning when 5 minutes remain.

Part 2, demonstrate saturation and a test curl which includes

- using a simulated wave solution, and

- the examiner removing one rod to check for fishhooks The saturation and test curl part will be individually examined.

Do not remove remaining rods until instructed to do so.

Ill repeat the instructions.

15 minutes for chemical wave starts now.

Please begin.”

You will be examined on the following skills and actions:
1. Implements are visibly clean
2. Subsections are the same size as the rod used
3. Positions end paper to extend beyond the hair ends
4. Rolls the hair down to touch the scalp in the direction of hair growth
5. Band placement is smooth, not twisted
6. Band πlacement is not touching scalp
7. Applies protective cream to the hairline perimeter and outer area of ear where product will be applied
8. Applies cotton around the perimeter of the rods

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; please wait for the examiners instructions.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; please wait for the examiners instructions.”

Examiner Instructions:

“Demonstrate saturation on the first three rods.

Then, demonstrate a test curl.”

You will be examined on the following skills and actions:
9. Wears gloves when applying simulated waving solution
10. Applies waving solution to 3 rods
11. Does not allow waving solution to remain on client’s skin
12: Demonstrates a test curl
13. Rewraps the hair used for test curl

Examiner Instructions:

“Finally, I will examine one rod for appearance of fishhooks.”

[Examiner will hand rod back to candidate]

“[Examiner will hand rod back to candidate]”

14. No fishhooks are present
15. Maintains correct draping throughout section
16. Resolves spills or tripping hazards on the floor immediately
17. Follows infection control procedures
18. Uses correct, labeled containers for ‘items to be disinfected’, ‘soiled linens’, and ‘trash’

Examiner Instructions:

“Do not remove remaining rods.

Please wait for the next instructions.”

Instructions:

“All examiners have completed their evaluation; we will proceed.”

4. NO BASE RELAXER APPLICATION (10 minutes)

Instructions:

“We will begin the Relaxer service.

The Skills portion is 10 minutes with a warning when 2 minutes remain.

Demonstrate a virgin hair no base relaxer application which includes

- performing this service on a side panel, and

- using a simulated relaxer product.

Ill repeat the instructions.

10 minutes for virgin relaxer application starts now.

Please begin.”

You will be examined on the following skills and actions:
1. Implements are visibly clean
2. Applies protective cream to the hairline perimeter and outer area of ear where product will be applied
3. Wears gloves when applying simulated relaxer product
4. Applies relaxer to midshaft before scalp
5. Applies relaxer to scalp before porous ends
6. Applies relaxer to porous ends after scalp
7. Smooths relaxer from scalp to ends for each subsection
8. Uses back of comb, back of applicator brush, or gloved fingers to smooth relaxer product.
9. Does not comb relaxer product through the hair
10. Maintains correct draping throughout section
11. Resolves spills or tripping hazards on the floor immediately
12. Follows infection control procedures
13. Uses correct, labeled containers for ‘items to be disinfected’, ‘soiled linens’, and ‘trash’

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; we will proceed.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; we will proceed.”

5. HIGHLIGHT WITH FOILS APPLICATION (10 minutes plus individually examined portion)

Instructions:

“We will begin the Highlight service.

The Skills portion is 10 minutes with a warning when 2 minutes remain.

Demonstrate highlighting on foils for virgin hair which includes

- performing this service on the front of the middle panel, using slices,

- starting at the front hairline, placing at least four foils moving towards the crown of the head, and

- using a simulated highlighting product.

Do not remove any foils until instructed to do so.

Ill repeat the instructions.

10 minutes for highlighting starts now.

Please begin.”

You will be examined on the following skills and actions:
1. Implements are visibly clean
2. Applies protective cream to the hairline perimeter where product will be applied
3. Wears gloves when applying simulated highlighting product
4. Subsections are no wider than the foil
5. Inserts the foil directly under subsection to touch the scalp
6. Folds top of foil using tail comb to secure
7. Does not allow foil(s) to cover client’s eye(s)

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; please wait for the examiners instructions.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; please wait for the examiners instructions.”

Examiner Instructions:

“I will check your foils.”

[Examiner opens one foil and hands to candidate.]

“[Examiner opens one foil and hands to candidate.

]”

You will be examined on the following skills and actions:
8. Inserts foil under subsection and on the scalp
9. Applies simulated lightener to entire subsection
10. Does not apply highlighting product beyond foil
11. Foils remain securely in place
12. Maintains correct draping throughout section
13. Resolves spills or tripping hazards on the floor immediately
14. Follows infection control procedures
15. Uses correct, labeled containers for ‘items to be disinfected’, ‘soiled linens’, and ‘trash’

Examiner Instructions:

“Do not remove remaining foils.

Please wait for the next instructions.”

Instructions:

“All examiners have completed their evaluation; we will proceed.”

6. HAIR COLOR APPLICATION (10 minutes)

Instructions:

“We will begin the Hair Color service.

The Skills portion is 10 minutes with a warning when 2 minutes remain.

Demonstrate a hair color retouch which includes

- performing this service on the back of the middle panel for a client with 1 inch of regrowth, and

- using a simulated hair color product.

Ill repeat the instructions.

10 minutes for hair color retouch starts now.

Please begin.”

You will be examined on the following skills and actions:
1. Implements are visibly clean
2. Applies protective cream to the hairline perimeter where product will be applied
3. Wears gloves when applying simulated hair color product
4. Subsections are 1/4 inch
5. Applies hair color product to regrowth only
6. Does not allow hair color product to remain on client’s skin
7. Maintains correct draping throughout section
8. Resolves spills or tripping hazards on the floor immediately
9. Follows infection control procedures
10. Uses correct, labeled containers for ‘items to be disinfected’, ‘soiled linens’, and ‘trash’

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; we will proceed.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; we will proceed.”

7. WORK AREA CLEANUP (10 minutes)

Instructions:

“We will begin the Work Area Cleanup for Chemical Services.

The Skills portion is 10 minutes with a warning when 2 minutes remain.

Please clean up and disinfect your work area after completing the chemical services, which includes

- removing the rods,

- removing the foils, and

- undraping the client.

Ill repeat the instructions.

10 minutes for work area cleanup starts now.

Please begin.”

You will be examined on the following skills and actions:
1. Wears gloves
2. Removes all rods
3. Removes all foils
4. Removes drape from client after removing rods and foils
5. Disinfects all work areas completely excluding the iPad device
6. Uses disinfectant in original manufacturer’s container with orginal label in English
7. Disinfectant label must indicate EPA-registered, bactericidal, fungicidal, and virucidal
8. Products labeled by the candidate must be in only English
9. Uses hand sanitizer that has the manufacturer’s label in English
10. Resolves spills or tripping hazards on the floor immediately
11. Follows infection control procedures
12. Uses correct, labeled containers for ‘items to be disinfected’, ‘soiled linens’, and ‘trash’

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; we will proceed.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; we will proceed.”

8. CHEMICAL SERVICES AND WORK AREA CLEANUP MULTIPLE CHOICE INSTRUCTIONS (12 minutes)

Instructions:

“We will begin the Chemical Services Multiple Choice portion.

Please answer Questions 13-24 on your tablet.

Do not answer any further questions.

If you finish before the time goes off, do not close the browser and do not end the exam.

Please place the tablet on the front corner of the work station, remain quiet, and wait for the next instructions.

Ill repeat the instructions.

12 minutes for the multiple choice portion starts now.

Please begin.”

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; we will proceed.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; we will proceed.”

9. BLOOD EXPOSURE PROCEDURE (5 minutes)

Instructions:

“We will begin the Blood Exposure Procedure section.

The Skills portion is 5 minutes with a warning when 2 minutes remain.

Demonstrate the blood exposure procedure for a scenario where you have experienced a minor cut to your index finger.

Neither your work area nor the client has been contaminated.

Ill repeat the instructions.

5 minutes for the blood exposure procedure starts now.

Please begin.”

You will be examined on the following skills and actions:
1. Implements are visibly clean
2. Covers the wound to stop any bleeding
3. Removes materials from first aid kit
4. Does not contaminate first aid kit
5. Applies adhesive, absorbent material to the wound
6. Puts on gloves
7. Discards all single-use items that were or may have been contaminated
8. Resolves spills or tripping hazards on the floor immediately
9. Follows infection control procedures
10. Uses correct, labeled containers for ‘items to be disinfected’, ‘soiled linens’, and ‘trash’

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished; we will proceed.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended; we will proceed.”

10. OTHER SERVICES AND PROCEDURES MULTIPLE CHOICE INSTRUCTIONS (12 minutes)

Instructions:

“We will begin the Final Multiple Choice portion.

Please answer Questions 25-36 on your tablet.

If you finish before the timer goes off, please remain quiet and wait for the next instructions.

Ill repeat the instructions.

12 minutes for the multiple choice portion starts now.

Please begin.”

[All candidates finish before timer goes off.] Instructions:

“All candidates have finished.

To complete all multiple choice portions, click End Test, then, Yes.

The Proctor will collect your tablet at this time.”

[Timer goes off before all candidates have finished.] Instructions:

“The time has ended.

To complete all multiple choice portions, click End Test, then, Yes.

The Proctor will collect your tablet at this time.”

END OF EXAM INSTRUCTIONS:

“This concludes the State of Utah Chemical Hair Service Permit exam.

Please take all supplies with you and make certain none of your materials are left in the facility.

We appreciate your participation and wish you good luck.”

SUGGESTED EXAMINATION SUPPLIES

Universal Supplies will be defined as

Hand sanitizer
Disinfectant
First aid kit
Three containers labeled:
- ‘Items to be Disinfected’
- ‘Soiled Linens’
- ‘Trash’

Suggested supply list:

This is a list of suggested supplies for the assessment.
Candidates are responsible for bringing all needed materials, even if not included on this list.
Tools must be in good working order.

Information related to labeling of supplies:

ALL supplies must be labeled in English
No other languages can be present unless an original manufacturer’s label is present in English
All other created labels must be only English

Supply Type	Suggested Supplies
General Supplies	Applicators, Spatulas
	Candidate supply Kit to Serve as Dry Storage Area (Must be Closeable)
	Container Labeled “items to be Disinfected” (Recommended: Free-Standing Paper Sack with Plastic liner)
	Container Labeled “soiled Linens” (Recommended: Free-Standing Paper Sack with Plastic Liner)
	Container Labeled “trash” (Recommended: Free-Standing Paper Sack with Plastic Liner)
	Disposable Bag for Blood-Contaminated Materials
	EPA-Registered Disinfectant Wipes with Manufacturer’s Label That demonstrates Bactericidal, Fungicidal and Virucidal Properties (Must be Actual Disinfectant Wipes)
	First Aid kit
	Gloves
	Hand Sanitizer with Manufacturer’s Label in English (Must be Actual Hand Sanitizer)
	Head and Body Drapes
	Mannequin Head(s) and a Table Clamp Or tri-Pod (Pre-Markings or Pre-Sectioning on Mannequins is Not permitted)
	Paper Towels
	Tissues, Gauze Pad, Cotton Rounds, Sponges
Chemical Hair Services Supplies	Applicator Brushes and Bowls or Bottle Applicators
	Chemical Wave Rods
	Cloth Towels
	Combs
	End Papers
	Foils
	Hair Brushes
	Hair Clips and/or Clamps
	Neck Strips
	Protective Cream
	Simulated Hair Color Product
	Simulated Relaxer Product
	Simulated Waving Lotion (Water)

EXAM REFERENCES

This list provides the references used to develop and support the content covered in the Utah integrated competency assessment. Candidates are responsible for using these references, as these editions were used to reference assessment material.

References updated: January 01, 2026

Standard

Milady Standard Cosmetology and Foundations

Copyrighted 2023

14td Edition

9780357871492

Milady www.Milady.com

Info@Milady.com;

Pivot Point Fundamentals: Cosmetology, (101C – 113C)

2nd Edition, 1st Printing, December 2023

978-1-957642-57-4

Pivot Point International, Inc. www.pivot-point.com

info@pivot-point.com; 847-886-0500, Ext. 7368

Utah Health and Human Services Code, Public Health and Prevention, General Sanitation and Food Safety; Section 26B-7-402: Minimum rules of sanitation established by department.

Copyrighted

https://le.utah.gov/xcode/Title26B/Chapter7/26B-7-S402.html

Division of Professional Licensing Rule, Health and Human Services, Population Health, Environmental Health, Rule 392-702: Cosmetology Facility Sanitation. Department of Commerce

Copyrighted

https://adminrules.utah.gov/public/rule/R392-702/Current%20Rules

Test Day Rules and Procedures

Check-in Deadline

The doors to each testing center will open at least 15 minutes before all scheduled appointments to allow candidates to check in and be seated. You should plan to arrive early to make sure you are seated before the assessment begins.

Important: If you arrive late, AND the session has already begun, you will be turned away, forfeit all fees, and must reschedule for a future assessment session.

Proof of Identity

You must show government-issued photo identification. The photo ID must be current and valid. Additionally, the name on your ID must match exactly with the name you provided to Prov at time of scheduling. Please make any corrections to your name prior to your scheduled appointment.

Examples of Valid Photo-Bearing ID:

Driver’s license card
Passport
Military ID
Permanent resident card
Tribal ID

Temporary Utah Driver’s License: A temporary Utah Driver’s License (paper copy) by itself is not sufficient proof of identity. If you currently have a temporary driver’s license, you must also present your recently EXPIRED original driver’s license. Together your new temporary driver’s license and your expired original license can be used to verify your identity. If you only have the temporary copy or the expired license, you will be refused entry.

You will also be required to sign a test center log and will be photographed by the test center staff. If you cannot produce a valid government-issued photo ID, refuse to participate in signing the test center log, or refuse to be photographed, you will be dismissed from the testing center and forfeit all testing fees for that testing session.

If you do not have a photo ID, you may still present a valid State driver’s license without a photo or a State ID card without a photo that is issued by the DMV.

You will be refused entry by the testing center staff if:

Your name on the testing roster and name on ID do not match exactly
You do not produce a valid government-issued photo ID
You refuse to sign the test center log
You refuse to be photographed

If refused at the testing center, you will be dismissed and forfeit all fees for that testing session.

Prohibited Items

No cameras, recorders, cell phones, computers, pagers, tablet computers, music players, smart watches, radios, electronic games, or any other electronic devices are allowed in the testing room. Talking and smoking are not allowed in the testing room.

Additionally, other personal items such as purses, notebooks, references or study materials, briefcases, backpacks, wallets, pens, pencils, other writing devices, food or any other items should be placed in secure storage at the testing facility.

For assessment security you may also be asked to remove articles of clothing that may pose a security risk such as:

Bulky clothing, scarves, hoodies, shawls, vests, jackets, coats, and so forth
Hats or headgear not associated with religious reasons
Any other clothing or device that may be interpreted as having the potential to compromise the testing process

Warning: We ask that you leave all unauthorized materials in your car or vehicle. If you are caught using unauthorized materials during your assessment, these materials will be confiscated, your assessment will be terminated with fees forfeited, and the Division will be notified of your dismissal from the exam. The Division may select to impose additional sanctions.

Visitor Policy

No one other than the candidate will be allowed in the testing room.

Unethical Conduct Policy

Any individual caught giving or receiving assistance during or after the assessment or caught using unauthorized materials during the assessment will be reported directly to the Division of Professional Licensing. Those caught in the act of cheating will be dismissed from the assessment and their results will be frozen. Furthermore, the candidate will forfeit the assessment fees paid.

Finally, anyone caught with test questions in their possession, either during or following the assessment will be prosecuted by Prov for theft of copyrighted testing materials.

Consequences of Violations: If you violate any of these procedures, your assessment session will be stopped, you be graded as failed, you will forfeit your testing fees, and you will be reported to DOPL, which typically ends in a 12-month testing moratorium and possible additional sanctions.

Candidate Civility Expectations

We understand that taking a test can be stressful. Sometimes this stress may cause someone to visibly show their frustration during or after the testing event. While we understand the sources of stress, we find any action that threatens our proctors, examiners, or other candidates to be unacceptable.

If a candidate verbally or physically threatens or assaults any of our proctors, examiners, or other candidates, that candidate may be banned from testing for a time. The candidate’s actions will be reported to DOPL. If any physical harm occurs, civil action may also be taken against the candidate.

Results and Retesting

Results Reporting

Upon completion of an examination, your test will be scored, and you will be provided with an unofficial score result while at the testing center. Official score results for the exam will be sent within three (3) business days following completion of the test.

Retesting Policy

Failed examinations can be retaken as often as is necessary. There is no waiting period, and candidates can schedule a new testing session for the first available testing date. Candidates cannot retake an exam once they have passed that exam unless required by the State of Utah.

Non-Discrimination and ADA Accommodations

Prov’s Non-Discrimination Statement

Prov provides equal access to its exams and testing programs for all eligible persons. Although individual jurisdictions that Prov represents are wholly responsible for determining eligibility of candidates, it is the policy of Prov to maintain an environment free of discrimination and to prohibit discrimination and harassment against any person on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and veteran, marital or family status.

Harassment of Prov program participants, proctors, staff or candidates will not be tolerated. If candidates wish to express concerns about discrimination, they should contact Prov at (801) 733-4455 or write to:

Prov, Inc.
200 W Civic Center Drive, Suite 160
Sandy, UT 84092

Americans with Disabilities Act Accommodations

Prov complies with the Americans with Disabilities Act (ADA) in providing accommodations. To request accommodations during testing, candidates should complete and submit ADA forms.

Prov will require written documentation from a licensed physician or psychologist documenting the disability and the recommended accommodations to be provided. Prov will then work directly with the candidates to arrange the approved accommodations.

Note: Accommodations will not be provided based solely on a candidate’s inability to read and comprehend English. This is due to the possible impact on the security and integrity of the examinations, any accommodation provided shall be made in accordance with test administration guidelines and applicable law.

Test Site Locations

The following are the testing sites and testing days of the week. Note that sites may change as needed. Please refer to the current online scheduling system to find available testing times for each location.

**Testing Site Availability Schedule**
Location	Mon	Tues	Wed	Thurs
Layton - Prov	x	x	x
Sandy – Prov	x	x	x	x
Provo - Prov	x	x	x
St. George - Prov	x	x	x	x

Northern Utah Testing Locations

1. Prov, Inc.

1776 N. Hill Field Rd #1
Layton, UT 84041

2. Prov, Inc.

10645 S State St
Sandy, UT 84070

3. Prov, Inc.

2255 N. University Parkway, Suite #11
Provo, UT 84604

Southern Utah Testing Locations

4. Prov, Inc.

2654 E. Red Cliff Dr. Suite G St. George, UT 84790

Computer Testing Navigation and Rules

Please take a moment to read the following information. If you have any questions, please let your proctor know. Failure to follow these testing rules can have serious consequences.

Be advised: The testing center and testing room may be under video surveillance.

Testing Rules

Be courteous and do not disturb others
After you are seated, follow all the instructions given and verify the information presented to you. This information will include your name, candidate ID, exam name, and occasionally additional testing materials such as graphics
If you leave the testing room during the test, you must notify your proctor and turn in all your testing materials
If you take a restroom break the test time will continue to countdown and the lost time cannot be recovered
If your computer freezes, shuts down, or will not move to the next question notify your proctor immediately and they will be able to restart your exam without loss of available testing time
At the end of your test, remain seated, raise your hand and wait for the proctor to start the check-out process with you. Once all testing materials have been accounted for by your proctor, you may collect your belongings and leave the testing center
Result letter information is provided in the Prov Candidate Information Bulletin. Please visit provexam.com and select “Learn about my test”

Prohibited During Testing:

NO TALKING
NO EATING
NO DRINKING
NO TOBACCO USE
NO VISITORS
NO CHEATING
NO TAKING NOTES

Computer Testing Navigation

Sample item display

**Computer Testing Navigation Guide**
Feature	Description
Total number of questions	Indicated in the upper right-hand corner of the screen
Available time	Posted in hours and minutes. The test will end automatically when Time Remaining reaches 0:00
Selecting your answer	Use your mouse to select a number (1, 2, 3, or 4). The answer is highlighted (or checked) when selected. You may change your selected answer for any question until the test is over. If you do not know the answer to a question, it is to your advantage to guess, since there is no penalty for a wrong answer
Tracking difficult questions	Press the Flag Button to help you keep track of questions you wish to return to at a later time. Flagging questions has no impact in scoring. Press the button again to Unflag the question. You may see which questions have been flagged by clicking Summary
Question comments	During the assessment, you may find that you have a question or concern about a particular test question. The proctor cannot answer questions about test content at any time; however, you can send a comment to Prov’s Test Development Department by clicking the Comment button. Please leave a specific description. Staff will process your comments/questions within two weeks
Moving to a different question	Use your mouse to select the Next or Back buttons. Press Next to move forward. Press Back to move backward. You may also use your arrow keys to move forward and backward through the test
Reviewing your progress	Press the Summary button to see a table indicating which questions are unanswered or which you have flagged
Ending the test early	Press End Test button when you are ready to leave the test. It is recommended that you review your exam and verify there are no unanswered questions prior to ending the test

In the next few days, Prov will email you a link to our candidate experience survey, please let us know how we did!

Document Information

Quick Contact

Prov, Inc.: (801) 733-4455 | support@provexam.com
UT DOPL: (801) 530-6628 | doplexams@utah.gov

Utah Chemical Hair Services Integrated Competency Assessment CIB

State of Utah Candidate Information Bulletin (CIB)

Effective: January 01, 2026

Frequently Asked Questions

1. How do I register to test?

2. Where can I test?

3. How much does it cost?

4. When do I get my test results?

5. What is on the test?

More Questions

For Testing Questions

For Licensing Questions

General Testing Information

Examination Categories and Cost

How to Register and Schedule

Testing with Prov

Prior to Registration

Where to Take Your Exam in Utah

Online Registration Steps

Scheduling Your Exam Online

Scheduling by Phone

Policies

Cancel/Rescheduling Policy

Emergency Situation Policy

Preparing for Your Exams

Kit and Supply Information

Mannequin Information

Exam Description

Domain Details

1. PRE-SERVICE MULTIPLE CHOICE INSTRUCTIONS (12 minutes)

2. CHEMICAL SERVICES PREPARATION (15 minutes)

3. CHEMICAL WAVING (15 minutes plus individually examined portion)

4. NO BASE RELAXER APPLICATION (10 minutes)

5. HIGHLIGHT WITH FOILS APPLICATION (10 minutes plus individually examined portion)

6. HAIR COLOR APPLICATION (10 minutes)

7. WORK AREA CLEANUP (10 minutes)

8. CHEMICAL SERVICES AND WORK AREA CLEANUP MULTIPLE CHOICE INSTRUCTIONS (12 minutes)

9. BLOOD EXPOSURE PROCEDURE (5 minutes)

10. OTHER SERVICES AND PROCEDURES MULTIPLE CHOICE INSTRUCTIONS (12 minutes)

SUGGESTED EXAMINATION SUPPLIES

EXAM REFERENCES

References updated: January 01, 2026

Standard

Test Day Rules and Procedures

Check-in Deadline

Proof of Identity

Examples of Valid Photo-Bearing ID:

You will be refused entry by the testing center staff if:

Prohibited Items

For assessment security you may also be asked to remove articles of clothing that may pose a security risk such as:

Visitor Policy

Unethical Conduct Policy

Candidate Civility Expectations

Results and Retesting

Results Reporting

Retesting Policy

Non-Discrimination and ADA Accommodations

Prov’s Non-Discrimination Statement

Americans with Disabilities Act Accommodations

Test Site Locations

Northern Utah Testing Locations

1. Prov, Inc.

2. Prov, Inc.

3. Prov, Inc.

Southern Utah Testing Locations

4. Prov, Inc.

Computer Testing Navigation and Rules

Testing Rules

Prohibited During Testing:

Computer Testing Navigation

Document Information

Quick Contact

Utah Chemical Hair Services Integrated
Competency Assessment CIB